OPERATIONS COORDINATOR

[ About Elevator Goods ]

A holding company of consumer goods and e-commerce focused brands, services, talent and infrastructure. Everything you need in one place to launch online faster and scale profitably.

[ Position overview ]

We are hiring an Operations Coordinator to support day-to-day execution across key operational functions for FluffCo, one of the fastest-growing brands in the Elevator portfolio. This is a detail-oriented, hands-on role. You will work across demand planning, purchase orders, shipment coordination, and order management, keeping things moving and on track. This role reports to Elevator’s Head of Operations, with FluffCo as the primary focus and support across the portfolio as needed.

[ Responsibilities ]

• DEMAND PLANNING. Pull and organize sales data from relevant channels and platforms on a recurring basis, keep demand planning inputs and forecasts current with sales trends, maintain data accuracy across reporting tools, and escalate any discrepancies to the Head of Operations promptly
• PURCHASE ORDERS. Build and issue purchase orders accurately (SKUs, quantities, pricing, delivery windows), keep shared trackers current on PO status and milestones, follow up proactively with vendors to keep production on schedule, and escalate delays or timeline concerns to the Head of Operations immediately
• SHIPMENT BOOKING. Own shipment booking and coordination end-to-end across all inbound and outbound freight. Book across Amazon Seller Central, Amazon Freight, our 3PL warehouse, and other fulfillment partners; confirm pickup and delivery windows; monitor status proactively and flag at-risk shipments with recommended next steps
• ORDER MANAGEMENT. Review order flow across processing systems (Pipe17, Shopify) to identify stuck, failed, or delayed orders. Partner with customer service to diagnose and resolve issues, and escalate high-priority items to the Head of Operations as needed
• GENERAL OPERATIONS. Own day-to-day operational tasks across the business, working from established SOPs. Contribute to improving SOPs and processes over time. Carry out assigned work accurately and flag blockers to the Head of Operations promptly

[ Requirements ]

• 1 to 3 years of experience in operations, supply chain, or e-commerce. DTC or marketplace experience strongly preferred
• Excel power user. You build clean trackers, spot errors fast, and live in spreadsheets
• Claude power user. You live in AI, and have a fast learning curve
• Shopify and Amazon Seller Central experience preferred. Comfort navigating both platforms independently
• Familiarity with order management tools (Pipe17 or similar) is a plus
• Data-driven mindset. You track everything, flag anomalies early, and don’t let things slip through the cracks
• Proactive communicator. You follow up with vendors and teammates without being asked
• Excellent written and verbal English. You will be in daily contact with vendors and freight partners
• Full-time availability during EST business hours required
• Remote-ready and self-directed. You operate independently and know when to escalate

[ Benefits ]

• Competitive salary + benefits
• Full-time, fully remote with EST hours
• Direct access to an experienced operations team and a fast-growing brand portfolio
• Opportunity to own and build out operational processes from the ground up